Refund Policy for BeyondHorizons
Last updated: April 1, 2023
Your satisfaction is of the utmost importance to us at BeyondHorizons. If you are not entirely satisfied with your purchase, we're here to help. The following policy outlines the conditions under which refunds are provided.
Order Cancellation
You can cancel your order within 2 hours of placing it or before it’s prepared, whichever comes first. To cancel your order, please call us directly at +39 081 245 1212.
Returns
You have 30 minutes from the time of pick-up or delivery to inspect your order and ensure your satisfaction with the products received. If you have any issues, please contact us immediately at +39 081 245 1212.
Please note that food items must be uneaten and in the original packaging to be eligible for a return. Non-food products must be unused and in the same condition that you received them, and should also be in their original packaging.
Refunds
Once we receive your item, our team will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 081 245 1212.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a product for the same item, send us an email and bring your item to: Pizzeria Bella Napoli, 12 Via Partenope, 80121, Naples, Italy.
Shipping
To return your product, you should bring your product to: Pizzeria Bella Napoli, 12 Via Partenope, 80121, Naples, Italy. You will be responsible for your own shipping costs for returning the item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy, please contact us at +39 081 245 1212. We aim to provide excellent customer service and will do our best to resolve any issues you may encounter.